FAQs


I need help with wording?We are happy to provide some direction for wording on your invitation. We have provided some options on our blog (link here) or find these websites provide some nice options: Invitation Consultants, Offbeat Bride, LCI paper.Back to topHow long does it take to receive my cards after I order them?Typically we allow 3-4 weeks for your order to be processed. If you require them sooner, this is not a problem. A rush of 1 week (2 week turnaround) is available for 50% of total costs, plus shipping.Back to topHow do I contact customer service?Please call us Monday through Friday from 9:00 am and 5:00 p.m. (ET) using our studio line: (585) 406-0537. You may also e-mail us: info@frenchpressonline.comBack to topWhat is the minimum number of cards I can order?Our stationery come in tiers of 25, so you must order at least 25 cards.Back to topWhat’s the largest order size available?You can order up to 500 cards from us at this time. To place an order for more than 500 cards, please call us (585) 406-0537, or email us at info@frenchpressonline.comBack to topCan I reorder?Sure. If you have placed an order with French Press in the past, you can place a reorder by visiting your account page. Click on “Your Account” in the header on any French Press page, and then sign in to access your account history. Find the order you would like to use to place your reorder, and then click the “Reorder” link next to the order listing. Once you fill out the form and submit it, we will begin processing your reorder. You can also place a reorder by contacting us at (585) 406-0537Back to topDo you charge sales tax?New York State residents are subject to sales tax. Non NYS residents are exempt from sales tax.Back to topWhat payment methods do you accept?We accept Visa, MasterCard and American Express credit card payments, as well as French Press gift certificates, cashier’s checks, money orders and personal checks for customers within the United States. International customers can pay by credit card, or by check. Payments can be made via the web, over the phone or by mail for checks and money orders. We use the highest quality encryption and authentication for all customer information. All credit cards orders will be encrypted and highly secure.Back to topHow do I track my order?Once your order has been shipped, we will send you a shipping confirmation email that will include the tracking number for your order .Back to topDo you offer printed proofs?Sure. Because this takes additional time and resources, the cost to ship a printed proof is $5.00 per piece (invitation, RSVP, etc.) plus shipping.Back to topDo you offer digital proofs?Sure. We offer up to 3 complimentary sets of PDF proofs for your order. Please approve your proof as soon as possible. Your order’s delivery date will be pushed back for each day you delay since we cannot print your cards until you approve the proof. Additional proofs may be requested for a $15 fee.Back to topWhat are my customization options and how much do they cost?You can change font sizes, colors and typefaces during the personalization process. You can also request a custom color for a fee of $20 per color.Back to topCan I change the format of a design?No, we cannot change a card to a different size or format. For more information on customization changes, please refer to our Terms of Service.Back to topDo you accept custom color requests?We accept custom color requests for our Signature Collection. Each custom color will be billed at $20 per color. If you are working with a designer at French Press to create a Custom Invite, custom colors are already included in your estimate.Back to topWhat is a PMS (Pantone Matching System) color?Pantone Matching System (PMS) is a color labeling system created by Pantone, an independent company. The Pantone system is the largest color matching system in use today.Back to topWhat is letterpress printing?The oldest and most versatile method of printing still in use today, the letterpress process uses metal plates with raised printing areas. Ink touches only the top surface of the raised areas, and the inked image is then transferred directly to the paper, leaving indented text and //images. Sometimes a slight embossing appears on the reverse side of the paper, and the letterpress image is always sharp and crisp.Back to top
What is thermography printing?Thermography is a sleek and modern printing technique that emulates the refined look of traditional engraving. During the process, printed sheets come off a press and pass through a powder application, where resin is applied to the wet ink. The resin is then removed from all areas, except where it adheres to the wet ink. The paper is then heated, causing the resin to melt and fuse to the ink. The substrate is subsequently cooled, finalizing the process and leaving a raised design wherever the resin mixture lies on the paper.Back to topWhy does letterpress cost so much?We get this question from time to time. The letterpress printing process is much more involved than a standard offset press or your desktop printer. Aside from the design, costs associated with letterpress are: magnesium plates (each design and color is a separate plate), hand-mixing inks, press time (each piece is hand-fed, one at a time, into the press), and technical skill required to print. Letterpress is very involved and yields beautiful results.Back to topWhat type of paper is used for Letterpress?French Press uses Crane Lettra paper & envelopes in white and ecru and colored stock & envelopes from Waste Not Paper. You may see all options here, or of you don’t see what you are looking for we do offer custom stocks that range from ego-friendly, tree-free to wild patterns. Please call us to discuss your vision.Back to topWhat type of paper is used for Thermography?French Press uses Crane Lettra paper & envelopes in white and ecru and colored stock & envelopes from Waste Not Paper. You may see all options here, or of you don’t see what you are looking for we do offer custom stocks that range from ego-friendly, tree-free to wild patterns. Please call us to discuss your vision.Back to topWhat paper types are available for the Signature Collection?French Press uses Crane Lettra paper & envelopes in white and ecru and colored stock & envelopes from Waste Not Paper. You may see all options here, or of you don’t see what you are looking for we do offer custom stocks that range from ego-friendly, tree-free to wild patterns. Please call us to discuss your vision.Back to topCan I change the size of an invitation in the Signature Collection?Sure! We offer A2, A7, #10, Large Square, Small Square and RSVP envelope sizes. Any alterations to the design or size incur a fee of $25 per change. Paper changes are billed on a per case basis.Back to topDo you offer samples? How much are sample?Yes. We encourage guests to order samples from our Signature and Custom Collections to see and feel our high quality products in person. To order a sample of a specific product, please click on the “Request Sample” button on that product’s description page. Visit our samples ordering page for additional information. Each sample is $5.Back to topDo you ship samples to international addresses?Yes. We ship samples to international addresses via USPS International First Class. Please allow 10 business days for delivery. To receive a shipping cost estimate or to complete your international sample order, please call us directly at (585) 406-0537 or email us at info@frenchpressonline.comBack to topCan I customize the color of my sample(s)?Unfortunately because of the involvement of the printing processes, we do not offer custom colors for samples. We would be happy to discuss any questions you may have regarding color choices. Please call us directly at (585) 406-0537 or email us at info@frenchpressonline.comBack to topCan you print recipient names and addresses on my envelopes for me?Sure! We are able to do this, but are limited with font selection.Back to topCan I send you my recipient list and have you mail my stationery?Unfortunately, we do not offer mail service at this time.Back to topDo you offer gift certificates?Sure! Give the gift of design and printing to those you love! You may purchase this online or give us a call us directly at (585) 406-0537 or email us at info@frenchpressonline.com to discuss.Back to topHow do I redeem a gift certificate?You can use a gift certificate to pay for any product at French Press, excluding additional gift certificates. To redeem your gift certificate, please call us directly at (585) 406-0537 or email us at info@frenchpressonline.com . Unfortunately we can not apply gift certificates to previous orders.Back to top

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